Content

• The Idera Server Backup Support Process and Customer Support Portal — The description of the new R1Soft Customer Support Portal.
• Transfering Agents in a Pooled License — Instructions on how to transfer agents in Pooled License.
• Adding Pooled Licenses
• R1Soft Licensing Portal API for CDP 2.0 — Description of XML-RPC method calls for CDP 2.0.
• Registering for a New Log In ID and Password for the Customer Support Portal — Instructions on how to register for a new login ID and password for the Customer Support Portal.
• R1Soft Licensing Portal API for CDP 3.0 — Description of XML-RPC method calls for CDP 3.0.
• R1Soft Licensing Portal API for Server Backup 5.0 — Description of XML-RPC method calls for Server Backup 5.0.

Check related articles from the Knowledge Base:

• Support for Emergency Issues
• License for Disabled Agent
• Licenses for Agents on VM
• License Activation Behind a Proxy
• How Do I Get a Logon For Software Downloads
• Downloading If Using R1Soft Through ThePlanet
• How Do I Update My Billing Information?
• Request Additional Licenses
• License Upgrade Question
• Login For Downloads?

and more of Client Services and Billing Knowledge Base section.