Using The R1Soft Support Portal

Added by David Young, last edited by David Wartell on Apr 16, 2010  (view change)
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Support and Licensing Documentation

Using The R1Soft Support Portal

Getting Support

Getting support is easy at R1Soft. We are here to ensure you get the most out of your Continuous Data Backup software.

Go to our customer support portal http://support.r1soft.com

  • R1Soft tech support is staffed 6 AM - Midnight CST/CDT (GMT-6) Monday - Friday
  • Live Chat Tech Support on www.r1soft.com 6AM - 5PM CST/CDT (GMT-6) Monday - Friday
  • Nights/Weekends support staff are on-call for restore/system down emergencies
  • Telephone call-back for restore and system down emergencies

Creating a Support Portal Login

To create a login to the technical support portal go to http://support.r1soft.com and click on Signup

Creating a New Issue

First login into the technical support portal then click Create New Issue

When you create an issue you will be presented with the following issue types. Selecting the appropriate issue type will help us get you the help you need quicker:

Tech Support
Standard tech support issues.

Licensing and Billing
License key and billing help.

Restore Emergency
System down restore emergency.

Getting Emergency After Hours Support

To get help after hours for system down or restore emergencies use the online support portal at http://support.r1soft.com   Create an issue type of "Restore Emergency" or set a priority of "System Down Emergency" on a tech support issue and on-call support staff will automatically be paged after hours.



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