Symptom
64-bit Host has MyHelper problems. Error in logs:
AGENT: Failed to start MySQL helper.
Cause
Run the MyHelper utility manually from the command line:
# /usr/lib/buagent/myhelper
If you get a response like the following one, the problem is with the 64-bit MyHelper utility that comes with the 64-bit Agent package.
myhelper: relocation error: /lib/libnss_files.so.2: symbol __rawmemchr, version GLIBC_2.2.5 not defined in file libc.so.6 with link time reference debian:~#
Resolution
To fix the problem, rename the myhelper file and download the 32-bit version from our repository.
# mv /usr/lib/r1soft/myhelper /usr/lib/r1soft/myhelper.old
# wget http://support.r1soft.com/techfiles/myhelper -O /usr/lib/r1soft/myhelper
# chmod 755 /usr/lib/r1soft/myhelper
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