Downloading Data for Technical Support

The download logs for tech support option streams a ZIP of the logs directory.

Follow the instructions below to download data for technical support.

1. Click on "Configuration" in the Main Menu to open the "Configuration" window.

Standard Edition Advanced Edition Enterprise Edition

2. In the Configuration menu, click on "Server Information."

3. The "Server Information" window opens.

4. Click the "Download Data for Tech Support" button located on the bottom of the page to download logs for tech support.

5. To load and open the "r1soft-support-data.zip" folder, click "OK."

6. Extract files from the loaded .zip file. It contains the /logs and /conf directories.

7. The /logs directory contains the following files:

The "monitor.log" File

This file contains information about log messages from the web GUI and startup/shutdown tasks:

See also Accessing Log Files.

The "server.log" File

This file contains the server log information:

See also Accessing Log Files.

The "r1soft-driver-install.log" File

This file contains the log messages concerned with the R1Soft driver installation.

8. The /conf directory contains the following files and folders: