CDP 3.14.0 Release Notes

CDP 3.14.0 (Stable) Release Notes

This release includes 4 product editions: CDP Standard Edition, CDP Advanced Edition, CDP Enterprise Edition, and Data Center Console.


This release contains the following important update(s):

Reminder: Full Block Scans Required on Agent Upgrade:
Upgrading Windows Agent from 2.x to 3.14 or later:
Archiving Schedules Upgrading from CDP 3.10:
Customers Upgrading with Customized Heap Settings:
Upgrading customers (3.10 or earlier) may experience a delay when starting the WebUI:


Product Stability and Performance Improvements
User/Group Enhancements - Includes New Product Configurations (accessed via Configurations tab).

A CDP administrator can now configure the interface of the product to make it more accessible and easy to use. This is done by hiding some menu options and product features that are not required by some users. For more information on configuring Product Configurations visit: Product Configurations

Volume Limits
Policy Bulk Edit and Merge Improvements
Disk Safe Enhancements
Agent UI Workflow Improvements
Task History
Control Panel Updates
MySQL Improvements

Note: See updated MySQL documents for additional help below:

Data Center Console (DCC) Updates


CDP Enterprise and Advanced Edition Features Coming Soon

Issues/Enhancements Fixed in this Release

Issue API - Closing a disk safe fails
Issue API - Add user to a volume causes an exception
Issue API - Setting frequencyValues fails
Issue API - updateUser updates users password and triggers an exception
Issue API - setEmail does not work
Issue API - agentID and userID are reversed when using getUserById
Issue API - createDiskSafeOnVolume fails on windows
Issue API - policy.PolicyService.frequencyValues returning wrong value for minute and hour
Issue API - volume.VolumeService.createVolume fails to create volume if directory path does not exist
Issue Control Panel - Large number of cpanel-listuser defunct processes
Issue Core - Task takes 2 hours to timeout after lost connection
Issue Core - Windows Configuration Utility GUI not restarting CDP Host Agent service
Issue Core - Full backups every time with MDADM config on RHEL & CentOS 6
Issue Core - Backup attempted for 3 hours when HCP driver not loaded
Issue Core - Agent out of sync with server causing indefinite wait times
Issue Core - Agent Async disk reads broken on some machines
Issue Core - Deltas reporting inaccurate quota on Volume Details tab
Issue Core - Power Users without appropriate permissions can assign volumes
Issue Core - Descriptive IO error reporting to CDP needed for OS/SQL Lite
Issue Core - Fragmentation in 3.0 disk safes
Issue Core - Error received "Unable to make snapshot writeable for device '\\?\SymantecSnapshot0':" backing up a machine that's uses Symantec System Recovery 2011
Issue Dashboard - Alerts not clearing
ENH Dashboard - Ability to drill into Policy to view alerts and warnings
Issue DCC - DB communication issue causes error logging in to DCC
Issue Group - Edit group window not scrollable
Issue Install - Agent install requiring reboot when driver updates are not required
Issue Install - Key stores containing custom ssl certificates are being overwritten at upgrade
Issue Logging -Description of policy is logged instead of name
Issue Logging - Root exception on disk safe errors not passed to task logs
Issue Module - 4.1.1-13785 not compiling for RHEL 4
Issue Module - 2.6.9-100.ELsmp and 2.6.9-101.ELsmp module compile issues
Issue Module - Kernel Module support for 2.6.18-028stab093.2 Virtuozzo 2.x x64
Issue Module - Kernel panics on Cloud Linux 6.1 when taking a snapshot
Issue Module - Agent fails on iSCSI
Issue Module - Module causes server to crash when under high stress
Issue MySQL - Null Pointer Exception restoring database files
Issue MySQL - Replication fails with db containing 150,000 tables
Issue MySQL - Out of memory java heap during MySQL discovery
Issue MySQL - Restore requiring federated. Remove all federated requirements
Issue MySQL - Fails to connect with special characters $ and _ in password
Issue MySQL - Windows MySQL add-on temp instance not stopping after restore
Issue MySQL - Plug-in fails if there is a % sign in the password
Issue MySQL - Unable to close temporary instance after MySQL restore completes
Issue MySQL - Tables have time date stamps in them where null is 0000 00 00 00:00:00 affects Zen customers
Issue MySQL - Detect and warn when InnoDB data and log file are on different file systems
Issue MySQL - Restore to alternate agent uses MySQL version of source agent instead of destination agent
Issue Policy - Null pointer error received including sub-folders of an excluded parent folder
Issue Policy - Archive task keeps running after policy has been removed
Issue Policy - Exclude patterns not working when using * on a mount point
Issue Policy - CDP Server should queue a policy when another policy on the same agent is running
Issue Recovery Points - Empty zip and tar archive
Issue Recovery Points - Error displays after merge stating recovery point no longer available
Issue Recovery Points - Browsing a sub-set of files in a directory selects the entire folder for exclude
ENH Recovery Points - Archiving UI improvements and "Yearly" added to archive schedule
Issue Reports - UI error received when agent count reaches 20
Issue Reports - Edit window scroll bar missing when list contains large number of agents
Issue Task History - Out of memory on Task History Cleanup
Issue Task History - Re-run a completed task from Task History
Issue Task History - Queued task not working properly and re-queuing a cancelled task logs as duplicate task
Issue Task History - Canceling Merge Recovery Points task does not always work


Windows Restoring to Alternate Locations at Drive Level

We have discovered an issue in Windows where restoring to an alternate location at drive level (e.g. C:\ to G) causes a restore failure. The work-around is to drill down one level, select ALL, then restore to an alternate location.

Policy SOAP API Archiving Support

At this time Archiving is not supported in the Policy API however there are plans to add support in a future version.

Linux Agents

We have discovered that many versions of the utility 'fdisk' are broken and do not correctly create the embedded partition ID in the partition table (it is all zeros).CDP 3 uses this partition ID to correctly locate partition tables on your server and is required for backing up partition tables.

If you see something like the following message: "Cannot back up /dev/xxx partition since /dev/xyz partition has the same identifier"; Then you will need to manually create a partition id. Please see the following knowledge base article:

Linux Kernels with Severely Broken Ext4

There was an issue with Ext4 introduced in "vanilla" kernel 2.6.32 and has been patched and released "down stream" into various Linux distributions.  When any Ext4 file system snapshot is performed on an effected kernel the file system can deadlock causing a hung or crashed operating system.

**This is a Linux kernel bug completely out of the control of R1Soft**

Do not use the following Linux kernel versions with Ext4:

More Information: Bug Report

Ubuntu Bug Report;

What To Do If You Find An Issue in This Release

  1. Log on to the support portal
  2. Create a new issue. Enter CDP 3 for the version.


You can access CDP 3 documentation here: