Support for Emergency Issues

Support for Emergency Issues


How can I contact R1Soft Server Backup Support regarding an emergency issue?

System Down Emergencies

1. Please create a case in the Customer Support Portal at
2. Set the case priority accordingly to ensure the quickest response from our team.

Technical Support is available 24 hours a day, 7 days per week via the Customer Support Portal Response times are based on the priority of the issue reported.

Live Chat Tech Support ( is available from 8AM - 6PM CST/CDT (GMT-6) Monday - Friday.

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Page: Support for Emergency Issues (Support and Licensing) Labels: support