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View Page HistoryFollow the instructions below to access the Backup Manager information.
The _Manager Information_ screen displays useful manager, license, and system information concerning your Server Backup Manager system. To access this screen, click *Manager Information* in the *Advanced Options* section of the Main Menu.
# In the Main menu, click *Configuration*. Server Backup Manager displays the Configuration window.
# In the Configuration menu, click *Manager Information*. SBM displays the Manager Information window as shown in the following image.
!Manager Information_English.png!
# In the Configuration menu, click *Manager Information*. SBM displays the Manager Information window as shown in the following image.
!Manager Information_English.png!
Here you can access useful manager, license, and system information concerning the work of the Backup Manager system.
!Advanced Options screen.png|border=1!
h6. Manager Information
The following sections display on this screen:
* *Version*. Provides the version and build number of the currently-installed Server Backup Manager.
* *Build Date*. Provides the timestamp of the currently-installed Server Backup Manager build.
* *Build Date*. Provides the timestamp of the currently-installed Server Backup Manager build.
h4. Manager Information
h6. Public Key
This section provides the ID, version, build number, and build date of the Server Backup Manager build that is currently installed.
Provides the public key for you to copy, if needed.
h4. Public Key
h6. DCC Information _(if installed)_
This section provides the public key that can be copied if needed.
* *DCC URL*. Provides the URL of the Data Center Console.
* *Last Transaction ID*. Provides the identification number of the most recent DCC transaction.
* *Last Transaction ID*. Provides the identification number of the most recent DCC transaction.
h4. DCC Information _(if installed)_
h6. System Details
If the Data Center Console (DCC) is installed, this section displays the URL of the DCC and the identification number of the most recent DCC transaction.
* *Manager Start Time*. Provides the timestamp of when the system started.
* *Manager Uptime*. Provides the duration of the system since installation.
* *Manager Uptime*. Provides the duration of the system since installation.
h4. System Details
The following details display in the System Details section:
* *System Start Time*. The time and date when the system was started.
* *System Uptime*. The amount of time since installation that the system has been up and running.
* *Manager Start Time*. The time and date when the SBM was started.
* *Manager Uptime*. The amount of time since installation that the SBM has been up and running.
The following details display in the System Details section:
* *System Start Time*. The time and date when the system was started.
* *System Uptime*. The amount of time since installation that the system has been up and running.
* *Manager Start Time*. The time and date when the SBM was started.
* *Manager Uptime*. The amount of time since installation that the SBM has been up and running.
* *Last Transaction ID*. Provides the ID*. The identification number of the most recent transaction.
* *OS Name*. Provides the name of the operating system installed on the computer, such as Linux or Windows 2003.
* *OS Architecture*. Provides the conceptual structure of the operating system installed on the computer, such as amd64 or x86.
* *OS Version*. Provides the version of the operating system installed on the computer, such as 3.8.0-29-generic or 6.1.
* *Max Configured Heap Memory*. Provides the maximum heap size configured on the computer.
* *OS Architecture*. Provides the conceptual structure of the operating system installed on the computer, such as amd64 or x86.
* *OS Version*. Provides the version of the operating system installed on the computer, such as 3.8.0-29-generic or 6.1.
* *Max Configured Heap Memory*. Provides the maximum heap size configured on the computer.
* *OS Name*. The name of the operating system (OS) installed on the computer, such as _Linux_ or _Windows_.
* *OS Architecture*. The conceptual structure of the OS installed on the computer, such as _amd64_ or _x86_.
* *OS Version*. The version of the OS installed on the computer, such as _3.19.0-65-generic_ or _6.1_.
* *Max Configured Heap Memory*. The maximum heap size configured on the computer, in gibibytes (GiB).
* *OS Architecture*. The conceptual structure of the OS installed on the computer, such as _amd64_ or _x86_.
* *OS Version*. The version of the OS installed on the computer, such as _3.19.0-65-generic_ or _6.1_.
* *Max Configured Heap Memory*. The maximum heap size configured on the computer, in gibibytes (GiB).
* *Processors Detected*. Provides the The total number of processors detected on the computer.
* *Total Physical Memory*. Provides the The total amount of physical memory on the computer.
* *Heap*. The current task heap memory usage.
** *Initial*. Provides the The amount of heap memory initially allocated to the Backup Manager.
** *Maximum*. Provides the The maximum heap size allocated to the Backup Manager by default in the {{server.conf}} file. the {{server.conf}} file.
** *Committed*. Provides the The amount of heap memory committed to use by the Backup Manager.
** *Used*. Provides the The amount of heap memory in use by the Backup Manager. This value can help you to check available memory for new tasks.
{info:title=Tips}
* Keep {info:title=Tips}Keep new tasks from launching when the Backup Manager system memory is too low. We highly recommend you use caution when adjusting these settings.{info}
* We highly recommend you use caution when adjusting these settings.
{info}
{info}
* *Non-Heap*. The current non-task heap memory usage.
** *Initial*. Provides the The amount of non-task heap memory initially allocated to the Backup Manager.
** *Maximum*. Provides the The maximum non-task heap size allocated to the Backup Manager by default in the {{server.conf}} file. the {{server.conf}} file.
** *Committed*. Provides the The amount of non-heap memory committed to use by the Backup Manager.
** *Used*. Provides the The amount of non-task heap memory in use by the Backup Manager. This value can help you to check available memory for new tasks.
The Windows subsystem on Windows NT provides high-level memory management functions that make it easy for applications to build dynamic data structures, provide compatibility with previous versions of Windows, and create buffers and temporary placeholders for system functions. These memory management functions return handles and pointers to blocks of memory that are allocated at run time and managed by an entity called the heap. The heap's primary function is to efficiently manage the memory and address space of a process for an application.
Heap memory stores all instances or attributes, constructors, and methods of a class/object. For more information about using heap memory, see [Configure see [Configure heap memory].
h64. Download Data for Tech Support
The Download Data for Tech Support feature streams a zip of the logs directory. The .zip file contains the {{/logs}} and {{/conf}} directories. For more information on how to download files for R1Soft Technical Support and for detailed information about the {{/logs}} and {{/conf}} directories, see [Download data for Technical Support].
The Download Data for Tech Support feature streams a .zip file of the logs directory. Click the *Log Files* button in this section to download this file, which contains the {{/logs}} and {{/conf}} directories.
For more information on downloading files for R1Soft Technical Support detailed information about the {{/logs}} and {{/conf}} directories, see [Download data for Technical Support].
{excerpt:hidden=true}Instructions on how to access manager information in the Backup Manager.{excerpt}