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Follow the instructions below to download data for technical support.

1. Open the Web browser connected to the CDP Server Web Interface and log in. (See [CDP3:Accessing Standard Edition Web Interface], [Accessing Enterprise Edition Web Interface], and [CDP3:Accessing Advanced Edition Web Interface].)


21. Click on "Configuration" in the Main Menu to open the "Configuration" window.
|| Standard Edition || Advanced Edition || Enterprise Edition ||
| !configuration-menu-st381.png! | !menu-ad.png! | !ente.png! |

32. In the Configuration menu, click on "Server Information."

43. The "Server Information" window opens.

54. Click the "Download Data for Tech Support" button located on the bottom of the page to download logs for tech support.

65. To load and open the "" folder, click "OK."


76. Extract files from the loaded .zip file. It contains the {color:#0000ff}/logs{color} and {color:#0000ff}/conf{color} directories.


87. The {color:#0000ff}/logs{color} directory contains the following files:
* *monitor.log*
* *server.log*