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Version 20 by Derek Wood
on Jul 08, 2013 14:27.

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[License Management|https://dist.r1soft.com/s/?action=R1CustomerLogin]

h3. Idera Server Backup Support includes:
* [Technical Support|http://support.r1soft.com] is available 24 hours a day, 7 days per week. Response times are based on severity of the case.
* Live Chat Tech Support at [http://www.idera.com] (Click on LIVE CHAT at the top of the page) 8AM - 6PM CST/CDT (GMT-6) Monday - Friday
* Access to the latest product release [downloads|https://dist.r1soft.com/download/] .

If you have a System Down or Restore Emergency please make sure to set the case priority accordingly so it is treated with the correct priority by our teams.