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* SBA v6.2.2 will start instead of SBA v6.4 if both agent versions are installed on a Windows Server 2012 R2 machine.
You must have an active maintenance account to upgrade. If you have a perpetual (non-heartbeat) license, it will be converted to a heartbeat license automatically upon upgrade. Make sure your SBM has _https_ connectivity to complete this conversion. During the upgrade, you will be notified of the change and will be given the option to revert back to the previous version you were running.