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How can I contact Idera Server Backup Support regarding an emergency issue?
h5. System Down or Restore Emergencies
2. Set the case priority accordingly to ensure the quickest response from our team.
** * *System Down Emergency* = The product will not run, none of its features can be utilized OR A critical restore is unsuccessful, but the hardware/software is properly configured and the user has previously had success with the same type of restore in the past.
Technical Support is available 24 hours a day, 7 days per week via the Customer Support Portal [http://support.r1soft.com]. Response times are based on the severity priority of the issue reported.
Live Chat Tech Support (http://www.idera.com) is available from 8AM - 6PM CST/CDT (GMT-6) Monday - Friday.