Version 7 by Derek Wood
on Jul 08, 2013 08:32.

compared with
Current by Ethan Lively
on Jul 24, 2015 12:40.

Key
This line was removed.
This word was removed. This word was added.
This line was added.

Changes (3)

View Page History

----
How can I contact Idera R1Soft Server Backup Support regarding an emergency issue?

h5. System Down Emergencies
* *System Down Emergency* = The product will not run, none of its features can be utilized OR A critical restore is unsuccessful, but the hardware/software is properly configured and the user has previously had success with the same type of restore in the past.

Technical Support is available 24 hours a day, 7 days per week via the Customer Support Portal [http://support.r1soft.com]. Response times are based on the priority of the issue reported.

Live Chat Tech Support (http://www.idera.com) ([http://www.r1soft.com]) is available from 8AM - 6PM CST/CDT (GMT-6) Monday - Friday.