Downloading Data for Technical Support

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The download logs for tech support option streams a ZIP of the logs directory.

Follow the instructions below to download data for technical support.

1. Click on "Configuration" in the Main Menu to open the "Configuration" window.
|| Free Edition || Advanced Edition || Service Provider Edition ||
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2. In the Configuration menu, click on "Server Information."
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3. The "Server Information" window opens.
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4. Click the "Download Data for Tech Support" button located on the bottom of the page to download logs for tech support.
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5. To load and open the "r1soft-support-data.zip" folder, click "OK."

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6. Extract files from the loaded .zip file. It contains the {color:#0000ff}/logs{color} and {color:#0000ff}/conf{color} directories.

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7. The {color:#0000ff}/logs{color} directory contains the following files:
* *monitor.log*
* *server.log*
* *r1soft-driver-install.log*

h5. The "monitor.log" File

This file contains information about log messages from the web GUI and startup/shutdown tasks:
* *Level* \- The level of the log message, for example, INFO.
* *Executor -* The executor of a process with the log message.
* *Date and Time -* The date and time when the process was executed.
* *Context of a process -* The text of a log message.

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See also [Accessing Log Files].

h5. The "server.log" File

This file contains the server log information:
* *Date* \- The date when the process with the log was executed.
* *Time* \- The time when the process with the log was executed.
* *Level* \- The level of the log message, for example, INFO.
* *Log message* \- The text of a log message.

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See also [Accessing Log Files].

h5. The "r1soft-driver-install.log" File

This file contains the log messages concerned with the R1Soft driver installation.
* *Level* \- The level of the log message, for example, WARNING.
* *Date* \- The date when the process with the log was executed.
* *Time* \- The time when the process with the log was executed.
* *Log message* \- The text of a log message.

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8. The {color:#0000ff}/conf{color} directory contains the following files and folders:
* *database-drivers*
* *server.allow*
* *templates*
* *acti.keystore* \- Contains the active key store information.
* *activemq.xml* \- The XML configuration of a ActiveMQ broker.
* *agent_config* \- Contains properties with their descriptions to configure the Agent.
* *CDPConfigUtility.xml* \- Contains the XML CDP configuration.
* *comkeystore *
* *c{*}{*}redentials.properties* \- Contains credential properties with their values.
* *global-includes.vm*
* *keystore*
* *licence.*{*}key* \- Contains the license key.
* *log4j.*{*}properties* \- Contains log4j properties with their values.
* *messageEventContext*.*xml* \- Contains the XML configuration of a message Event Context.
* *messages.*{*}properties* \- Contains the list of message properties and their values.
* *messages\_*{*}en.*{*}properties*
* *r1soft.*{*}actif*
* *r1soft.*{*}key* \- Contains the R1Soft key.
* *rsa\_*{*}priv.*{*}pkcsl* \- Contains the private key.
* *rsa*_*pub.*{*}pem* \- Contains the public key.
* *server.*{*}conf* \- Contains the server configurations.
* *template.*{*}server*.*properties* \- Contains the properties of a template server with their values.
* *templateActivemq.*{*}xml* \- Contains the configuration of a template ActiveMQ broker.
* *trial.*{*}key* \- Contains the trial key.
* *web.*{*}properties* \- Contains the list of WEB properties with their values.{excerpt:hidden=true}Instructions for how to download data for technical support in CDP.{excerpt}{newversion}