Skip to end of metadata
Go to start of metadata

By default, the log files for CDP on a Linux system are located in:


Linux customers can watch their server log file using the following command:

tail --f /usr/sbin/r1soft/log/server.log

By default, the log files for CDP on a Windows system are located in:

  • C:\Program Files\R1Soft CDP Server Standard Edition\log
  • C:\Program Files\R1Soft CDP Server Enterprise Edition\log
  • C:\Program Files\R1Soft CDP Server Advanced Edition\log
The install directory can be different if selected during installation.

Windows customers can watch their logs using Wordpad but will need to close and reopen the log file to see the progress.
In spite of the fact that CDP 4.0 operates in different languages, CDP Server internals are hard coded to English. Server log messages are in English as well (some agent OS messages will continue to be sent to the CDP in the Agent server locale)

This log file contains messages from tasks performed by the backup agent. This includes the creation of snapshots and their manipulation. If you are having issues with the backup agent, you should look at this file first.


This log file contains messages from the CDP Server. This log file gives detailed information on backup and restore tasks. If there are any warnings or errors during any tasks, they will be reported to this file. If you need more information on any task that was run by the CDP Server, this is the place to look.


This log file contains messages from the web GUI and startup/shutdown tasks. This file contains almost all of the server.log. It also includes the startup and shutdown messages along with any web GUI errors. If you have an issue starting up the CDP Server, this is the place to look.

Log files are also available in Task History. See more in Viewing Log Messages.

See also Downloading Data for Technical Support

Limiting Agent Log File Number

To limit Agent log file count, add the "LogFileMaxFiles" option to the Agent configuration.

1. Open the "agent_config" file located in the /conf directory.

2. Add the "LogFileMaxFiles" option with the necessary value, for example "10":


If the "LogFileMaxFiles" option is set to zero, the Agent rotates log files to the highest unused numeric extension.

If it is set to a number, the Agent rotates files from numeric extensions (0 - (n - 2)). When it reaches (n - 2), it starts back at 0 overwriting the existing files.

3. Then save the configuration file.

advanced_edition advanced_edition Delete
enterprise_edition enterprise_edition Delete
standard_edition standard_edition Delete
logs logs Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.