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Symptom


After an upgrade to 5.4.x, users may notice grayed-out and unbrowsable database backups that contain recovery points created with versions earlier than 5.4.x.

Available Workarounds


Development has provided a hotfix to address this issue. The issue will be fully resolved in a future release. Please follow these instructions to obtain and apply the hotfix:

For Windows Users:

--Obtaining the hotfix files –
1. Create a new folder: (example)
c:\idera-hotfix\

2. Download the following zip file to the new folder:
http://repo.r1soft.com/supportscripts/mysql-association-hotfix.zip

3. Unzip this package.

Open an elevated command prompt.
-Click the Start button and search for “cmd”.
-You’ll see cmd.exe appear under Programs.
-Right-click “cmd.exe” and choose “Run As Administrator”

4. Close all disk safes that will receive the hotfix.
http://wiki.r1soft.com/display/ServerBackup/Closing+Disk+Safes

5. From the command prompt, change directories to the working folder.
cd c:\idera-hotfix

6. Run the included batch file against all disk safes you intend to update, using the following method:

 [c:\path\to\.BAT] [C:\path\to\cdp\install]  [C:\path\to\disk\safe] 

Example:
Install directory = c:\Program Files\Idera Server Backup
Disk safe directory = c:\Backups\DiskSafe1

The command would be :
c:\idera-hotfix\mysql-instance-association-fix.bat c:\Program Files\Idera Server Backup c:\Backups\DiskSafe1

7. Repeat step 6 for each disk safe you intend to update.

8. When the hotfix is successfully applied, you can now re-open the disk safe(s).
Disk safes -> Select all disk safes to be opened -> Click “Open Selected”.

9. Verify that “Browse Database” button is enabled.

For Linux Users:

--Obtaining the hotfix files –
1. Create a new folder: (example)
# mkdir /root/idera-hotfix

2. Change directories to the working folder.
# cd /root/idera-hotfix

3. Download the following zip file to the new folder:
http://repo.r1soft.com/supportscripts/mysql-association-hotfix.tar.gz

4. Untar this file within the newly created directory.

5. Close all disk safes that will receive the hotfix.
http://wiki.r1soft.com/display/ServerBackup/Closing+Disk+Safes

6. Run the included script against all disk safes you intend to update, using the following method:

 [/path/to/.sh] [/path/to/install/directory]  [/path/to/disk/safe] 

Example:
Install directory = /usr/sbin/r1soft
Disk safe directory = /Backups/DiskSafe1

The command would be :
# sh ./mysql-instance-association-fix.sh /usr/sbin/r1soft /Backups/DiskSafe1

7. Repeat step 6 for each disk safe you intend to update.

8. When the hotfix is successfully applied, you can now re-open the disk safe(s).
Disk safes -> Select all disk safes to be opened -> Click “Open Selected”.

9. Verify that “Browse Database” button is enabled.

Resolution Status


Product Component
Affected O/S
Status

Server Backup / Manager / DCC
All
Fix Scheduled for Future Release

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