Version 19 by Derek Wood
on Oct 15, 2012 13:51.
<< Changes from 18 to 19
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Current by Ethan Lively
on Jan 04, 2024 13:14.
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As a customer with a current maintenance contract for technical support, you may register for a customer support portal login at [http://support.r1soft.com/]. here :&nbsp;https://www.r1soft.com/support-registration

1. Fill in all of the fields in the registration form on the Customer Support Portal login page:
1. Complete all of the fields in the registration form.

!SupportPortalLogin.png|border=1!
2. Click the "Submit" button.

2. Click the "Submit Request" button.
3. R1Soft Server Backup Technical Support will be alerted to your request and will create a new account for you as quickly as possible. Once your account is created, you will receive an email containing your ID and password, sent from our automated portal system. The system will send an automated email to your registered email address using a "FROM" email address of "support-inbound@r1soft.com."&nbsp;

!SubmitRequestButton.png|border=1!

3. Idera Server Backup Technical Support will be alerted to your request and will create a new account for you as quickly as possible. Once your account is created, you will receive an email containing your ID and password, sent from our automated portal system. The system will send an automated email to your registered email address using a "FROM" email address of "support-inbound@r1soft.com."&nbsp;

4. Please add this address to the "approved" list in your spam filter.

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