Downloading Data for Technical Support

Version 14 by Nata Ramanenka
on Mar 05, 2012 06:43.

<< Changes from 13 to 14

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Version 15 by Irina Gruzdilovich
on Mar 06, 2012 16:59.

Changes from 15 to 16 >>

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Follow the instructions below to download data for technical support.

1. Open the Web browser connected to the CDP Server Web Interface and log in. (See [CDP3:Accessing Standard Edition Web Interface], [Accessing Enterprise Edition Web Interface], and [CDP3:Accessing Advanced Edition Web Interface].)

!login.png!

21. Click on "Configuration" in the Main Menu to open the "Configuration" window.

|| Standard Edition || Advanced Edition || Enterprise Edition ||
| !configuration-menu-st381.png! | !menu-ad.png! | !ente.png! |

32. In the Configuration menu, click on "Server Information."

!server-info-menu.png!

43. The "Server Information" window opens.

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54. Click the "Download Data for Tech Support" button located on the bottom of the page to download logs for tech support.

!2.png!

65. To load and open the "r1soft-support-data.zip" folder, click "OK."

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76. Extract files from the loaded .zip file. It contains the {color:#0000ff}/logs{color} and {color:#0000ff}/conf{color} directories.

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87. The {color:#0000ff}/logs{color} directory contains the following files:

* *monitor.log*
* *server.log*

...

* *r1soft-driver-install.log*

h5. The "monitor.log" File

This file contains information about log messages from the web GUI and startup/shutdown tasks:
* *Level* \- The level of the log message, for example, INFO.
* *Executor -* The executor of a process with the log message.
* *Date and Time -* The date and time when the process was executed.
* *Context of a process -* The text of a log message.

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See also [Log Files].

h5. The "server.log" File

This file contains the server log information:
* *Date* \- The date when the process with the log was executed.
* *Time* \- The time when the process with the log was executed.
* *Level* \- The level of the log message, for example, INFO.
* *Log message* \- The text of a log message.

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See also [Log Files].

h5. The "r1soft-driver-install.log" File

This file contains the log messages concerned with the R1Soft driver installation.
* *Level* \- The level of the log message, for example, WARNING.
* *Date* \- The date when the process with the log was executed.
* *Time* \- The time when the process with the log was executed.
* *Log message* \- The text of a log message.

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8. The {color:#0000ff}/conf{color} directory contains the following files and folders:
* *database-drivers*
* *server.allow*
* *templates*
* *acti.keystore* \- Contains the active key store information.
* *activemq.xml* \- The XML configuration of a ActiveMQ broker.
* *agent_config* \- Contains properties with their descriptions to configure the Agent.
* *CDPConfigUtility.xml* \- Contains the XML CDP configuration.
* *comkeystore *
* *c{*}{*}redentials.properties* \- Contains credential properties with their values.
* *global-includes.vm*
* *keystore*
* *licence.*{*}key* \- Contains the license key.
* *log4j.*{*}properties* \- Contains log4j properties with their values.
* *messageEventContext*.*xml* \- Contains the XML configuration of a message Event Context.
* *messages.*{*}properties* \- Contains the list of message properties and their values.
* *messages\_*{*}en.*{*}properties*
* *r1soft.*{*}actif*
* *r1soft.*{*}key* \- Contains the R1Soft key.
* *rsa\_*{*}priv.*{*}pkcsl* \- Contains the private key.
* *rsa*_*pub.*{*}pem* \- Contains the public key.
* *server.*{*}conf* \- Contains the server configurations.
* *template.*{*}server*.*properties* \- Contains the properties of a template server with their values.
* *templateActivemq.*{*}xml* \- Contains the configuration of a template ActiveMQ broker.
* *trial.*{*}key* \- Contains the trial key.
* *web.*{*}properties* \- Contains the list of WEB properties with their values.{excerpt:hidden=true}Instructions for how to download data for technical support in CDP.{excerpt}