Version 18 by Derek Wood
on Oct 15, 2012 13:49.
<< Changes from 17 to 18
compared with
Version 19 by Derek Wood
on Oct 15, 2012 13:51.
Changes from 19 to 20 >>
Key
This line was removed.
This word was removed. This word was added.
This line was added.

Changes (3)

View Page History
As a customer with a current maintenance contract for technical support, you may register for a customer support portal login at [http://support.r1soft.com/].

1. Fill in all of the fields in the registration form on the the New R1Soft portal Customer Support Portal login page:

!SupportPortalLogin.png|border=1!
...
!SubmitRequestButton.png|border=1!

3. R1Soft Idera Server Backup Technical Support will be alerted to your request and will create a new account for you as quickly as possible. Once your account is created, you will receive an email containing your ID and password, sent from our automated portal system. The system will send an automated email to your registered email address using a "FROM" email address of "support-inbound@r1soft.com."&nbsp;

4. Please add this address to the "approved" list in your spam filter.
...


{excerpt:hidden=true} Instructions on how to register for a new login ID and password for the new Customer Support Portal. {excerpt}