Sometimes if unknown problems occur they may be caused by faults of connection. R1Sort allows to test the connection of your Agent with the --test-connection option of the #r1soft-setup tool.
Follow the instructions below to test the connection.
1. Run the following command:
2. Wait for a while.
3. If the connection is successful, you'll receive the following answer:
For more information about the #r1soft-setup tool and its options see r1soft-setup.