Skip to end of metadata
Go to start of metadata

Symptom


I have two policies per Agent. One Policy is used to backup 'system' volumes, and the other one is used to backup 'data' volumes. If the Server tries to execute both policies at the same time, instead of queuing the second policy, it displays an error stating:

Request was rejected by the agent. It is busy with another operation.

Cause


CDP 3.0 does not support running more than one backup at a time. There is an embedded queue mechanism that is activated when two policies attempt to save Recovery Points to the same Disk Safe (called the "Disk Safe Write Lock"). The problem here is that the Agent has two different policies with two different Disk Safes, and thus the lock is not triggered.

Resolution


You need to spread out your backup operations. Create a separate Policy for each Disk Safe.

Or:

Try scheduling the Policies so they do not run simultaneously or overlap.

Related Articles


Page: BMR of a Citrix Xen 6.0 paravirtualized VM (Knowledge Base) Labels: bare-metal_restore_3, disk_safe_3, partition_3, file_system_3, bmr_3, citrix_3, xen_3, pv_3, hvm_3
Page: Setting Permissions on SSHFS File System (Knowledge Base) Labels: disk_safe_3, troubleshoot_3
Page: Assigning Backups to a Different Disk Safe (Knowledge Base) Labels: disk_safe_3
Page: Error - Caused by Java SQL SQLException Database Is Locked (Knowledge Base) Labels: nfs_3, disk_safe_3, troubleshoot_3
Page: Error - Could Not Create Disk Safe Directory (Knowledge Base) Labels: disk_safe_3, troubleshoot_3, cdp_server_3
Page: Error - Location Does Not Contain a Valid Disk Safe (Knowledge Base) Labels: disk_safe_3, troubleshoot_3
Page: Using Two Policies per Agent (Knowledge Base) Labels: disk_safe_3, policy_3, agent_3, troubleshoot_3, volumes_3
Page: Error - Linux cdp agent fails with "Floating Point Exception" (Knowledge Base) Labels: nfs_3, disk_safe_3, troubleshoot_3
Page: Using Two Policies per Agent (Knowledge Base) Labels: disk_safe_3, policy_3, agent_3, troubleshoot_3, volumes_3
Page: Limiting Control Panel User Access (Knowledge Base) Labels: control_panel_3, agent_3
Page: Error - AGENT Unable to Set Default Name Check Option (Knowledge Base) Labels: randmmap_3, troubleshoot_3, agent_3
Page: Error - Could Not Start Snapshot (Knowledge Base) Labels: troubleshoot_3, agent_3
Page: Using Two Policies per Agent (Knowledge Base) Labels: disk_safe_3, policy_3, agent_3, troubleshoot_3, volumes_3
Page: Error - InnoDB Restore Fails to Prepare MySQL Instance (Knowledge Base) Labels: mysql_3, innodb_3, apparmor_3, teardown_3, file_restore_3, troubleshoot_3
Page: Setting Permissions on SSHFS File System (Knowledge Base) Labels: disk_safe_3, troubleshoot_3
Page: Error - Restore with Overwrite Files on Drops the Network (Knowledge Base) Labels: file_restore_3, troubleshoot_3
Page: Error - AGENT Unable to Set Default Name Check Option (Knowledge Base) Labels: randmmap_3, troubleshoot_3, agent_3
Page: Error - Caused by Java SQL SQLException Database Is Locked (Knowledge Base) Labels: nfs_3, disk_safe_3, troubleshoot_3
Page: Error - Could Not Create Disk Safe Directory (Knowledge Base) Labels: disk_safe_3, troubleshoot_3, cdp_server_3
Page: Error - Could Not Start Snapshot (Knowledge Base) Labels: troubleshoot_3, agent_3
Page: Error - Java Heap Space out of Memory (Knowledge Base) Labels: troubleshoot_3
Page: Error - Location Does Not Contain a Valid Disk Safe (Knowledge Base) Labels: disk_safe_3, troubleshoot_3
Page: Using Two Policies per Agent (Knowledge Base) Labels: disk_safe_3, policy_3, agent_3, troubleshoot_3, volumes_3
Page: Error - Linux cdp agent fails with "Floating Point Exception" (Knowledge Base) Labels: nfs_3, disk_safe_3, troubleshoot_3
Page: Using Two Policies per Agent (Knowledge Base) Labels: disk_safe_3, policy_3, agent_3, troubleshoot_3, volumes_3
Labels:
disk_safe_3 disk_safe_3 Delete
policy_3 policy_3 Delete
agent_3 agent_3 Delete
troubleshoot_3 troubleshoot_3 Delete
volumes_3 volumes_3 Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.